We offer a 100% guarantee that if you’re in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund for the items, provided that you return them to us in their original condition and packaging, unused, unopened and intact. We reserve the right to refuse returns where it is apparent that the product has been used, or partially used. These conditions do not affect your statutory rights.
UK returns must be received by us within 14 days of you originally receiving your order. Four days should be allowed for postage, so please ensure your item is posted within 10 days of receipt.
If you wish to return goods to us, you must contact us before hand on firstname.lastname@example.org so we can give you information on how to return your goods and we can expect it in the post from you.
If you have requested a refund, replacements of a lower value than the returned goods, or no return instructions are specified, any refund due will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed.
If you have requested replacements of a higher value, any difference due will be charged to the card used to pay for the original order.
You must return the goods with a note including the following information: Order number, name, address, contact telephone number and email address, return reason and details of refund or replacement required.
The Gifting Team
Unit 25 Orion Way,
Tyne Tunnel Trading Estate,
Telephone: 0191 691 2236
We recommend you return the goods to us using a service that requires a signature on receipt so you are covered in case it is lost in transit. Alternatively, we will honour your return package if you obtain a certificate of posting (available free from your post office) for all returns. This should show the address to which you have returned the goods, together with the post office’s printed/stamped confirmation of the date of posting. You should keep this certificate until you have received your refund or replacement, so that we can complete your return in the event of items being lost in transit. Should your item be lost in transit, we will ask to see a copy of this certificate of posting before issuing a refund. If you did not get a certificate of posting, or you did not use a signed for service, and your item is lost in transit, we cannot offer a refund or return.
Return of faulty goods
If you believe the goods we have supplied to you are faulty, you should return the item to us together with a note, explaining what you believe is the problem and stating the original order number. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution.
Please quote your order number on the outside of the package, to assist us in identification on arrival with us.
If you’ve received some sweets as a gift from someone else you can still return it – please refer to the return guidelines – however please be aware that as part of the returns process, the purchaser will automatically be notified by email of any returns, refunds or replacements. Unfortunately, we cannot prevent this as it involves their credit card.
If you request replacement items of a higher value, we would need to obtain the purchaser’s permission before making an additional charge to their card. Alternatively, any difference can be paid using your own card – should you wish to do this, please include clear payment instructions with the returned items, together with contact details in case of any query.
If you request a refund, please note that this can only be issued to the card which was used to pay for the goods. We are unable to offer credit notes as our website cannot cope with that functionality at this time.